As of 2019 here is our cancellation and deposit policy.
Outside of Holidays we ask that you please call and cancel as soon as you know you will not need your reservation. We are extremely busy almost year round and those kennels can be filled if you don't need your spot. We require deposits to hold your spot for the public school spring break which is usually the 1st week in April, Thanksgiving and Christmas/New Years holiday weeks.
We do not require the deposit at the time you make the reservation. We will send out postcards about 1 to 2 months before the holiday with the date that you have to confirm/modify/cancel your reservation and to get your deposit into us. Deposits can be made by check, cash or credit card. Credit cards can be given over the phone and you can mail in checks but please make sure they get here before the cut off date. If you leave a credit card with us this information is kept private and will only be used if you loose your deposit. We will shred all information once you have brought your dog in for the reservation. If we do not receive a confirmation and your deposit by the date given on your postcard we will cancel your reservation and fill the spot immediately. Please make sure we have a correct address for you in our system. If you do not receive a postcard that can mean we do not have your correct address in our system or you never made a reservation. At the bottom of this page will list when confirmation and deposits are due for upcoming holidays.
Deposits are (but are subject to change): Public School Spring Break (Generally 1st full week in April): 4 nights of boarding Thanksgiving: 3 night boarding Christmas & New Years: 4 nights boarding Over Just the New Years Holiday: 2 nights of boarding or if you are just boarding for the night then just that night.
If you cancel or modify, by subtracting more than two nights off your stay, after the due date you will loose your deposit, it does not matter if there is a medical, family or weather emergency that comes up.
Spring Break 2019: Everything is due by 2/28/19. Your deposit, any modification or cancellation. Thanksgiving 2019: Christmas/New Years 2019/2020: